A letter from John Kelly, CEO of Zenreach
Dear valued Zenreach customer,
As everyone continues to adjust to living in a post-COVID world, we here at Zenreach wanted to let you know that we recognize the unique challenges that have presented themselves during these unprecedented times.
We remain committed to supporting you through this period, and we wanted to share some of the steps we have taken to help out.
First, we have started a weekly webinar series where we are showcasing merchants and industry experts who have found creative ways to adapt—and in some cases thrive—in this environment where most of us have had to shut our doors. If you’re unable to make the webinars, we have them recorded and available on our website.
Second, we have compiled a dedicated section of our website with some best practices that we have learned from our merchant partners. You can find that here: https://zenreach.com/covid-19/.
Third, for those of you who are open for delivery or in-store pick up during this time frame and want to advertise to your consumers, we are offering an advertising credit of 25% of your spend with Zenreach up to $5,000.
Fourth, for those who are facing difficult financial challenges and are committed to Zenreach, we offer you our commitment in return. Our team will work with you on your future contract and payment terms to identify a path forward that supports your business in this time of need.
For example, if your doors are closed and you cannot offer in-store pick-up or delivery service, we will waive our fees on the Zenreach Engage product for the time that your doors are closed (up to 3 months) if you agree to a new annual contract.
We truly appreciate your continued business and your understanding of the situation. And should you have any additional questions or concerns, our team is standing by to assist you in any way we can.