Secure WiFi by Zenreach FAQs
What is Secure WiFi by Zenreach?
Secure WiFi by Zenreach is a new WiFi network that offers you an additional layer of security when connected to a guest WiFi network in any Zenreach-enabled location. As data and privacy concerns continue to rise, it is more important than ever to protect yourself when connecting to WiFi networks outside of your home. Secure WiFi by Zenreach provides a safe browsing experience across thousands of locations nationwide.
The new secure network will appear* as:
*Appearance may differ depending on device type. Pictured on iPhone.
How can I connect to this network?
Unlike typical network access, you will not be able to join the secure network simply by clicking on the network name from your mobile device and entering an email address. Instead, you must activate a profile on your device in order to access the Secure WiFi by Zenreach network.
This is super simple. While the precise flow does vary by device type, here is a high-level overview of the steps to follow in location:
- Scan a QR code.
- Enter your email address and submit.
- Follow the prompts to download the Zenreach profile.
- Install the profile (Android will offer a prompt, iPhone users will need to access Settings > Profile Downloaded).
- Confirm setup.
Why do I want to join Secure WiFi by Zenreach?
Secure WiFi by Zenreach provides you with greater sign-on efficiency and enhanced security across thousands of our merchant locations. After connecting for the first time, you will immediately be recognized and authenticated every time you visit that business. Additionally, you will also be able to seamlessly access secure WiFi in any Zenreach-enabled business.
Connecting to the new secure network is as simple as activating a Zenreach profile on your device—all you need to do is scan a QR code and follow a few easy steps.
What is a Zenreach profile?
When activated on your device, a Zenreach profile allows you to connect to any secure Zenreach network across all locations served by Zenreach. It is not an app, and it does not access any information on your device. Think of it as the secret handshake that gets you in the door.
What devices are supported by Zenreach’s networks?
Secure WiFi by Zenreach works with all enabled devices running Android 6.0 (or higher) and all iOS devices running iOS 7 or higher.
What if I’m having trouble activating a profile?
If you’re having trouble activating the profile, please make sure you are using your device’s default browser (Safari on iOS, Chrome for Android) and try again. If you are still having trouble, you can email firstname.lastname@example.org and include your mobile device type, operating system, and browser for assistance.
Can I leave Secure WiFi by Zenreach?
Yes, this will require you to remove the profile. To view and remove the profile, please follow these steps:
For iOS Devices:
- Go to “Settings”
- Go to “General”
- Scroll to the bottom and click on “Profile”
- Click “Remove” to uninstall the profile
For Android devices:
- From the menu select “Settings” and go to “WLAN”
- Long press (press and hold) the network profile that you want to delete
- Select “forget network” from the popup that appears the network profile will be deleted